Frequently asked questions
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1 min read Updated 5/28/2026restaurant-owneragentcustomer
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About Restora 360
See What is Restora 360? for the full platform overview.
Frequently asked
- Yes — 14 days, no card required. See [Plans & pricing](/docs/billing/pricing).
- 30–60 minutes for most restaurants. The menu import + Stripe verification are the two longest steps.
- No. The platform is no-code; the website builder is drag-and-drop.
- Yes — upload a CSV or photograph of your existing menu; the AI menu writer converts it.
- Cards (Visa / MC / Amex), Apple Pay, Google Pay, Klarna, PayPal, Swish, regional methods (iDEAL, Bancontact, etc.).
- Stripe pays out daily by default after a rolling 2-day window. Configurable in your Stripe dashboard.
- Stripe handles the dispute flow. Restora 360's ledger auto-updates if the chargeback wins.
- Card data never touches Restora 360. Stripe (PCI DSS Level 1) handles all card processing.
- Yes. Upgrades prorate immediately; downgrades apply at the next billing cycle.
- Depends on your plan — see the per-plan rate at [Plans & pricing](/docs/billing/pricing).
- Yes. No long-term contract.
- Retained for 30 days, then deleted per [GDPR](/docs/gdpr/overview).
- Customers can self-cancel within the grace period (default 5 minutes). After that, the restaurant cancels manually. See [Refunds & cancellations](/docs/payments/refunds-and-cancellations).
- Cards: 5–10 business days. Apple/Google Pay: 1–3 days.
- Yes — when the underlying charge is refunded, the partner's ledger gets a matching negative entry.
- 5% recurring commission on every paid subscription invoice — for the lifetime of the account.
- Monthly via Stripe Connect once they hit the £50 threshold.
- No. The program is 100% free, no quota, no contract.
- Yes — they're independent programs. You earn 10% as a designer on restaurants you onboard + 5% as an agent on restaurants you refer.
- Yes — connect a custom domain via CNAME. Setup takes about 5 minutes.
- Yes — built-in support for English + Swedish, with translation-ready architecture for more languages.
- The storefront is mobile-first. The dashboard is desktop-optimised but functional on tablet.
- Operations → Staff & Permissions → Add staff. Assign owner / manager / kitchen / waiter role.
- Account → Two-factor authentication → Enable. Use any TOTP app (Authy, Google Authenticator, 1Password).
- Click "Forgot password" on the login page. We email a reset link valid for 1 hour.
- EU data centres by default. Enterprise plans can request US or specific-region hosting.
- PCI-compliant payments via Stripe, tenant isolation by default, audit logs on every sensitive action, TLS 1.2+ everywhere. See [Security overview](/docs/security/overview).
- Yes — see [GDPR overview](/docs/gdpr/overview). DPA available on request.
- Yes — REST API with session-cookie auth today, API key auth coming in Phase 3. See [API quickstart](/docs/api/getting-started).
- Yes — order events, payment events, escrow events. Full reference coming in Phase 3.
- Yes — Multi-Location add-on adds Group HQ + centralised menu engine + brand-wide promotions + white-label. See [Multi-location overview](/docs/franchise/multi-location-overview).
- Yes for chains — see [White-label](/docs/white-label/overview).
- Yes — talk to our team via [contact](/contact). Custom commission, dedicated support, SLAs.
Related articles
Getting Started
What is Restora 360?
A complete tour of what Restora 360 is, who it's built for, and the modules included out of the box.
Getting Started
Sign up & launch your restaurant
The end-to-end sign-up flow: account → restaurant profile → menu → payments → publish.
Troubleshooting
Payment issues — Stripe, PayPal, Swish
When checkout fails, this is where to start.